سياسه الاستبدال والاسترجاع

After the order is shipped, it cannot be exchanged or returned (to preserve food products from damage upon returning the shipment). If the customer wishes to cancel the order, the customer has the right to cancel the order when the order status is ((Pending Review)), meaning before the order is prepared and handed over to the shipping company. You can contact via WhatsApp 0549242580. When will the payments be refunded to my bank account? If the payment was made via Mada and credit card: the payments will be refunded to your bank account after canceling your order within a period not exceeding one to two business weeks. If the period has passed and you have not received any amount in your account, please contact me or visit your bank. If the payment was made via bank transfer: the payments will be refunded within 48 hours to your bank account. If the customer refuses to receive the order from the shipping company, the store is not responsible if it is returned to the source, and the customer must pay the full shipping cost to resend it. The store is not responsible for shipments after they are handed over to the shipping companies, and they can be tracked via the tracking link sent to the customer's mobile number.